Video learning
Explore hundreds of videos, organized into series, to guide you through essential tasks in Loyalty .
Browse the expandable series below to find videos tailored to your needs, whether you're a marketing director, campaign manager, or a technical user, just starting out or looking to deepen your expertise.
Role
All Users
Marketer
Technical
CSR
User Level
Beginner
Intermediate
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Introductory videos
Understand the core concepts that power your loyalty program.
Beginner
Introduction to Loyalty
All Users
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Beginner
Introducing key concepts and terminology that shape successful loyalty initiatives and set the stage for everything that follows.
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Beginner
Introduction to Loyalty APIs
All Users
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Beginner
Learn what a Loyalty API is, the different types, and why they are essential when connecting Loyalty to your systems.
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Asset creation tutorials
Create the assets that form the building blocks of your loyalty program.
Beginner
Create an offer
Marketer
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Beginner
Present offers like promotions and discounts to members to increase engagement.
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Beginner
Create a reward
Marketer
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Beginner
Encourage participation with rewards that members get in exchange for spending their loyalty points.
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Beginner
Create a challenge
Marketer
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Beginner
Engage your members by rewarding them for purchasing a set number of specific items or performing specific actions.
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Beginner
Create a mobile wallet pass
Marketer
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Beginner
Make it easy for your members to access their loyalty account with this digital loyalty card.
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Beginner
Create a punch card
Marketer
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Beginner
Engage members by rewarding them for purchasing a set number of specific items or performing specific actions.
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Beginner
Create a content token
Marketer
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Beginner
Create reusable content elements that will personalize members' loyalty experience.
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Beginner
Create a scheduled job
Technical
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Beginner
Schedule automated loyalty actions, like sending batch messages or triggering rewards, to run at specific times or on a recurring basis.
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System rules and settings tutorials
Define and manage the logic that drives your loyalty program.
Beginner
Create a content token
Marketer
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Beginner
Create reusable content elements that will personalize members' loyalty experience.
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Beginner
Create a scheduled job
Technical
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Beginner
Schedule automated loyalty actions, like sending batch messages or triggering rewards, to run at specific times or on a recurring basis.
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Beginner
Program Settings
Technical
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Beginner
Program Settings is the central screen for managing global settings for your loyalty program.
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Beginner
APIs
Technical
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Beginner
Learn about the APIs that are key in connecting your systems with Loyalty .
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Beginner
Admin Users
Marketer
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Beginner
Set up new users in the platform.
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Manage member data tutorials
View, update, and segment member profiles and attributes, giving you control over the data that powers your loyalty program.
Beginner
Customer Service Representative (CSR)
CSR
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Beginner
Manage and assist loyalty members by updating profiles, issuing offers, adjusting tiers, and resolving account issues.
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Beginner
Segments
Marketer
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Beginner
Deliver more personalized and effective member experiences using targeted audience segments.
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Beginner
Analytics
All Users
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Beginner
Insights that drive action. Learn to track, optimize, and prove ROI with Loyalty 's reporting tools.
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Industry best practices
Stay ahead of the curve. Learn proven strategies and expert tips to elevate your marketing performance.
Beginner
Accessibility
All Users
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Beginner
Reach every audience. Learn how to create an inclusive, accessible loyalty program that everyone can engage with.
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